In short
- This website sets no cookies and runs no analytics, ads or trackers.
- We receive only what you choose to send us, such as an enquiry email.
- We use it to reply to you and to work with you. We never sell it, use it for advertising or use it to train AI models.
- You can ask us to see, correct or delete your data at any time: founders@solvepact.com.
Who we are
SolvePact (“SolvePact”, “we”, “us”) is an AI and product engineering company based in India. We run solvepact.com and decide how personal data collected through it is used. That makes us the data fiduciary under India’s Digital Personal Data Protection Act, 2023, and the data controller where laws such as the EU or UK GDPR apply.
You can reach us about anything in this policy at founders@solvepact.com.
What we collect
- Enquiries you send. The contact form on this site does not send anything to our servers. When you press send, it opens your own email app with your message filled in, and we receive it only if you send that email. We get what you choose to include: usually your name, work email, company, what you need and your message, plus any attachments.
- Emails, calls and documents. If we talk about a project, we keep the emails, meeting notes, proposals and contracts we exchange.
- Technical logs. Like most websites, our web server records each request: your IP address, the page requested, the time, and your browser’s user agent. We use these logs only to keep the site running and secure.
What we don’t collect: no cookies, analytics, advertising or social-media trackers, no fingerprinting, and no personal data bought from anyone else.
How we use it
- To reply to your enquiry and talk about your project.
- To prepare proposals, contracts and invoices, and to deliver the work we agree on.
- To keep the website secure, fix faults and prevent abuse.
- To meet our legal, tax and accounting obligations.
We don’t sell personal data, use it for advertising, or use your enquiries to train AI models.
Why we’re allowed to use it
Under India’s DPDP Act, we rely on your consent, which you give by choosing to send us your details, and on the legitimate uses the Act allows, such as meeting legal obligations.
Where the GDPR applies, we rely on steps you ask us to take before entering a contract (replying to your enquiry and preparing a proposal), on our legitimate interest in running a secure website and answering business enquiries, and on our legal obligations.
International transfers
We are based in India. If you contact us from another country, your data will be processed in India and wherever our service providers operate. Where the law requires it, we protect these transfers with appropriate safeguards, such as standard contractual clauses in client agreements.
How long we keep it
| Data | How long |
|---|---|
| Web server logs | Up to 15 days, then deleted automatically |
| Enquiries that don’t become projects | Up to 24 months after our last contact, or sooner if you ask us to delete them |
| Client records: contracts, invoices, project correspondence | For the engagement, then as long as Indian tax and company law requires |
Your rights
You can ask us to:
- confirm what personal data we hold about you and give you a copy;
- correct or update it;
- delete it, where we don’t need to keep it by law;
- stop using it, or withdraw your consent at any time (this doesn’t affect what we did before);
- nominate someone to exercise these rights for you, as the DPDP Act allows.
If you are in the EU or UK, you can also object to or restrict our use of your data and ask for a portable copy.
Email founders@solvepact.com. We reply within 30 days. If you’re not satisfied with our answer, you can complain to the Data Protection Board of India or, in the EU or UK, to your local data protection authority.
Security
Every page is served over HTTPS, our server can only be reached by people with key-based access, and we keep data no longer than set out above. No system is perfectly secure, so if you think something is wrong, tell us straight away. For how we protect client code and data, see Security & data.
Children
This site and our services are for businesses. They are not directed at children, and we don’t knowingly collect personal data from anyone under 18.
Changes to this policy
When we change this policy, we update the date at the top of this page. If a change is significant, we will say so on this page.
Contact and grievances
Questions, requests and complaints about personal data, including grievances under the DPDP Act, go to the same place:
Write to us about anything on this page.